Return policy

At halawaglow, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return it within 30 days of receiving the product. We accept returns for any reason, whether it's a change of mind or a defective item.

To initiate a return, simply contact our customer service team with your order number and the reason for the return. They will guide you through the process and provide you with a return authorization number.

Once you have received the return authorization number, please securely package the item and include the original packaging and any accessories that came with it. Make sure to include the return authorization number on the package.

For your convenience, we offer two options for returning your item:

1. Free Return Shipping: If the return is due to a defective or incorrect item, we will provide you with a prepaid shipping label. Simply drop off the package at your nearest post office or schedule a pickup with the shipping carrier.
2. Self-Return: If the return is due to a change of mind or any other reason, you are responsible for the return shipping costs. You can choose any shipping carrier and method that is convenient for you.

Once we receive your returned item, our quality control team will inspect it to ensure it meets our return policy criteria. If everything is in order, we will process your refund within 5 business days.

Please note that the refund will be issued to the original payment method used for the purchase. Depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer service team. We are here to help and ensure your shopping experience with halawaglow is nothing short of exceptional.